Shipping policy
Shipping & Delivery Policy
From the moment you place your Patriot Destiny® order to the moment it reaches you, here is everything that happens along the way, laid out in the order you'll experience it.
Simply locate your stage in the journey below. Each one explains what's underway and lets you know if anything is needed on your side.
- 1–5 business days to prepare and dispatch
- 7–20 business days for delivery across the US
- 10–25 business days for international delivery
Your delivery journey
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Day 0: your order is placed
Your order is safely with us
A confirmation email arrives in your inbox right away. Should a delivery date have been displayed at checkout, this email will confirm it. Please treat the date in this email as the definitive one, rather than any estimate you may have noticed while shopping.
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Days 1–5: preparing your parcel
Carefully packed and sent on its way
Each order is dispatched within 1 to 5 business days of its order date, and many depart sooner. The moment your parcel leaves us, we send a shipping confirmation, complete with tracking number, to the email address given at checkout.
Nothing is required of you during this time. Business days run Monday through Friday, and weekends are never counted toward the timeframes described here.
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Day 5: tracking email not arrived
A quick look in junk or spam
Should the 5th business day pass without a tracking number, it has most likely been routed to your junk or spam folder, as shipping confirmations are filtered remarkably often.
We'd also suggest running a search of your inbox for “Patriot Destiny®”. If it's truly nowhere to be found, simply write to support@patriotdestiny.com and we'll locate it and send it over again.
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Day 6: not dispatched yet
Rest assured, it's in hand
Should your order not have left us by the 6th business day, rest assured that our team knows and has raised it with our fulfilment team on your behalf. There's no need to get in touch.
Kindly allow 3 further business days from that point, during which we'll send you an email update along with your tracking number.
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In transit: a calm stretch
Quiet tracking is perfectly normal
Throughout the 7–20 business day window for US deliveries, or 10–25 business days for international ones, tracking that stays still is entirely expected and not a sign of trouble. There are four everyday explanations:
- A later first scan. Frequently, your parcel isn't scanned until it arrives at a regional hub in your area. At peak times, when carriers process parcels in large batches, this may take a little while, and until it happens the carrier has not yet formally acknowledged receipt.
- A single scan at your door. On some routes, the delivery scan is the only one ever recorded.
- A slower tracking database. The carrier's records can trail behind your parcel's true location.
- No tracking on certain shipments. This is most common with Standard International. Your parcel is still travelling to you and will arrive no later than the 20th or 25th business day.
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Past business day 20 (US) or 25 (international)
Allow an extra five business days
If your tracking remains unchanged after that window, please allow a further 5 business days. Longer journeys almost always conclude on, or soon after, the 20th or 25th business day.
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Past business day 30 (US) or 35 (international)
We take it from here
Your peace of mind matters to us. A team of ours looks after delays of this kind, and your order is now placed with our fulfilment manager to resolve.
We appreciate your patience while we investigate, and we'll be in touch by email within 2 to 5 business days.
Good to know: independently of the steps above, once it has been 30 days from purchase without your order arriving, and tracking has not marked it delivered, you're owed a complimentary replacement. Our refund policy sets out the details.
Choosing your shipping
Delivery windows at a glance
| Stage or service | US | International |
|---|---|---|
| Before it ships applies to every order | 1–5 days | |
| Standard delivery | 7–20 days | 10–25 days |
| Free shipping | 7–25 days | |
| Expedited when available | 7–15 days | 10–20 days |
How your delivery date is set
Your estimated delivery date is simply the projected shipping date with the transit duration added to it.
- The shipping speed you choose determines your transit time.
- Transit is reckoned in business days, leaving out Saturdays and Sundays, unless a weekend delivery option was presented to you at checkout.
- Holidays are always accounted for.
- Where an “order within” countdown appears, it shows the time left to place your order and receive it by the date displayed. Please note this date may still shift before your order is finalised.
The date to rely on: your order confirmation email contains your confirmed delivery date. Should any other estimate differ, the confirmation email always takes precedence.
We're here for you
Simply email support@patriotdestiny.com, quoting your order number, and we'll gladly take care of the rest.
Kind regards, Ethan Brooks, Customer Care Lead, Patriot Destiny®