Refunds and Replacements

From the moment your delivery reaches you, here is precisely how things proceed, along with the two occasions when we'll send a fresh one entirely free.

Rather than offering refunds, Patriot Destiny® makes things right with replacements. The guide below explains everything that sits behind that commitment.

• 0 returns for you to arrange or ship
• 3 photographs, which is all we request
• 30 days, after which an order that never arrived becomes eligible for a complimentary replacement

Your order, from the doorstep onward

1. First, unwrap your order and check it over

   The vast majority of orders finish right here, with nothing further required of you. Just two routes lead elsewhere, and knowing which one fits your situation makes reaching out to us quicker and easier.

2. If an entirely different product arrived

   We define an incorrect item precisely: what arrives is a totally different product to the one shown on our website. For instance, you choose a handbag and discover a scarf inside, or you select one product and something else altogether turns up. That responsibility is ours, and we'll resolve it.

   How we resolve it: your replacement order is prepared on exactly the shipping speed chosen for the original item. There's nothing to return, and the piece that arrived is yours to keep.

3. If 30 days pass with no delivery

   Should 30 days elapse after your purchase without the order reaching you, while tracking has not recorded it as delivered, you can claim a free replacement. Photos aren't necessary here, because there is simply nothing to photograph.

   How we resolve it: we prepare a replacement order matching the shipping speed of your original item. Please read the one exception, described just below.

4. If tracking reads delivered, yet the parcel is missing

   When the carrier's own tracking site shows a shipment as delivered, whether that's Canada Post, USPS or another carrier, it sits beyond our 30-day replacement. As soon as a carrier logs the parcel as delivered, it becomes their responsibility instead of ours.

   We'd recommend reaching out to the post office near you with the tracking number in hand. Very often, a parcel shown as delivered is waiting at the local branch, has been taken in by a neighbour, or is tucked out of sight somewhere on the property. If the post office is unable to trace it, write to us at support@patriotdestiny.com and pass along what you learned from them.

5. Otherwise: you have the right item, but it isn't for you

   Every piece in our collection is chosen with care by the team behind our product research, who devote genuine time to following current market demand, emerging trends and proven favourites. That selection happens long before a product is ever listed.

   We hope you'll understand our position. Small businesses carry considerable running costs, so we place our trust in customers to look into each purchase carefully and make certain a product fits their needs prior to ordering.

   We sincerely acknowledge your disappointment. However, operating expenses have, by this stage, already been incurred. Every sale is final, and refunds cannot be offered.

Requesting your replacement

1. Capture three photographs. Take them from three distinct angles, in natural daylight whenever possible. Nothing helps us move your replacement along faster, so those two minutes are truly well spent.
2. Write to us. Email your photos to support@patriotdestiny.com, mentioning your order number plus the address entered at checkout.
3. Your replacement is arranged. We dispatch it using the delivery speed you selected and paid for at the outset. Expect a new order confirmation by email, followed by tracking details once it has left our hands.
4. The original stays with you. Once your replacement has been arranged, you won't need to return the incorrect item.

A helpful note: requests made under our 30-day replacement bypass the first step altogether. We simply need the order number, along with your word that the parcel hasn't been marked delivered in tracking.

While you wait on delivery

An order that feels overdue is rarely late at all. Our standard delivery window is between 7 and 20 business days for US addresses and between 10 and 25 business days abroad, measured from the date your parcel is dispatched rather than the date of your order.

• Weekends (Saturday and Sunday) are never counted as business days.
• If tracking goes silent during those windows, please don't worry. That's entirely expected, and certain routes only register a first scan once the parcel is delivered.
• The 30 days that count toward a free replacement, on the other hand, begin on the day you made your purchase, not the dispatch date.

For a complete breakdown covering every window, both regions, and both free and expedited options, please visit our shipping information.

Understanding incorrect items

• Eligible for a replacement: you were sent something categorically different to what you ordered, perhaps a dress arriving when you'd chosen shoes, or lipstick in place of mascara. Simply put, what's in the parcel plainly differs from the product page.
• Not eligible for a replacement: you received the correct item, yet it doesn't feel the way you anticipated. Perhaps a weighted piece doesn't seem weighted to you, or a size large feels nearer to a small.

The reasoning behind this: we're a small business ourselves, and we put great effort into making our product information exhaustive. It gives you everything required to judge whether a piece suits you, and to pause before buying should a piece not be what you're looking for or not suit your requirements. Where the correct item has been sent, a replacement isn't created.

We're here for you

Simply write to support@patriotdestiny.com, keeping your order number to hand, and our team will gladly look after the rest.

Shipping information · Track a parcel · Get in touch

Ethan Brooks, Customer Care Lead